Frequently Asked Questions
Everything you need to know about your Roborock experience, from shipping to maintenance.
How long does shipping take for my Roborock vacuum?
Standard shipping typically takes 3-7 business days within the continental United States. Once your order is processed, you will receive a tracking number via email to monitor your delivery status.
What is the return policy for Roborock products?
We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you can return the product in its original packaging within 30 days of receipt for a full refund.
Do Roborock products come with a warranty?
Yes, all new Roborock robot vacuums and cordless cleaners come with a 1-year limited warranty that covers defects in materials and workmanship under normal home use.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
How often should I replace the brushes and filters?
For optimal performance, we recommend cleaning the filters weekly and replacing them every 3-6 months. Main brushes should be replaced every 6-12 months depending on usage frequency and floor types.
Can Roborock vacuums handle multiple floors in a home?
Yes, most of our advanced models feature Multi-Level Mapping technology, allowing the vacuum to recognize and save maps for up to four different floors.